Tech help from someone who actually lives in the Tri-Cities. Not a script, not a call center, not a stranger you'll never talk to again.
Porch pickup Tuesdays & Fridays mornings · video calls anytime
It's home now, and I'm not going anywhere. I help my own grandparents with this exact stuff every week: passwords, scam calls, a phone that suddenly looks different after an update. Now I do it for the neighborhood too. No call center. No script. No stranger you hand your laptop to and never see again. Just me, your number in my phone, and a flat price you'll know before we start.
Big-box and call-center tech support is built on confusing pricing, add-ons, and a service window that eats your whole day. Here's what the same jobs run, side by side.
Tell me what's going on, in your own words. No phone trees, no scripts.
Swing by during my weekly hours, have a family member drop it off, or leave it on the porch. I'll grab it and text you when it's ready. Prefer not to leave home at all? We can often sort it over video.
I fix what I can on the spot, and I'm honest if something needs a bigger repair.
No annual contract you have to remember to cancel.
No quoting one price on the phone and a different one in person.
No transferring you to someone else or putting you on hold.
No selling you a repair you don't actually need.
No leaving until you understand what happened, in plain English.